Shipping policy

Domestic Shipping (UK):

• We ship our jewellery pieces across the UK using Royal Mail services.
• Orders are usually processed and dispatched within 10 days of order confirmation.
• Standard delivery typically takes 1-2 working days from dispatch.
• Expedited shipping options are available at an additional cost.

International Shipping:

• International orders are also shipped via Royal Mail.
• Delivery times vary depending on the destination.
• Please note that international customers are responsible for any customs fees, taxes, or duties incurred.

Shipping Costs:

• Shipping charges are calculated based on the weight of the order and the shipping destination.
• You can view the estimated shipping cost at checkout before finalizing your order.

Order Tracking:

• Once your order is dispatched, you will receive a tracking number via email.
• You can track your shipment on the Royal Mail website to stay updated on its status.

Delivery Issues:

• If you encounter any issues with the delivery of your order, please contact us at info@sofiaozakay.com.
• In the case of lost or damaged items during transit, we will work with you to resolve the issue promptly.

Additional Information:

• Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• During peak periods or due to circumstances beyond our control, there might be slight delays.

Thank you for choosing Sofia Ozakay Jewellery. If you have any questions about our shipping policy, please don’t hesitate to get in touch with us.